Bradbury Outreach Services

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating remains good. This meant people felt well-supported, cared for and treated with dignity and respect.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider ensured people were treated with kindness, empathy and compassion and respected their privacy and dignity.

Staff knew people well. Relatives commented positively about staff. One relative told us staff were, “An absolute joy and a blessing” commenting staff always made sure their family member felt understood and reassured. Another relative commented, “[Name of staff] is absolutely fantastic, an absolute gem, they help [name of person] so much.”

The provider treated people as individuals. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Care plans were personalised and staff used their knowledge of people to adapt support throughout the day. Relatives told us staff tailored activities, communication approaches and levels of reassurance based on what worked best for each person. One relative told us, “[Name of person] has got a great little routine and is excited when they [staff] come.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were offered options using communication tools such as visual prompts or simplified language, ensuring decisions were accessible. Staff told us how they promoted people’s independence. Staff encouraged people to try new activities and develop skills at their own pace, balancing encouragement with respect for people’s preferred routines.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff knew people well and were able to describe their needs and preferences.

Relatives told us staff knew their family members well. One relative told us, “[Name of person] knows their [staff] well, as they have worked with them for a long time.”

The provider had systems in place to promote the wellbeing of their staff.

The provider supported staff wellbeing and created a positive working culture. Staff told us managers were approachable, responsive and checked in regularly, especially during challenging situations. Staff described feeling valued, listened to and able to raise concerns, and there were systems such as regular contact, supervision and welfare checks in place.