- Homecare service
Raintree Care Ltd
Assessment report published 3 May 2026
Contents
Ratings
Our view of the service
Date of Assessment: 24 March to 10 April 2026.
Raintree Care Ltd provides a supported living service to people with a learning disability and/or autistic people who live in their own home. At the time of our assessment only 2 people were receiving personal care from this supported living service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care.
This was the service’s first assessment since they registered with the CQC in November 2024. This comprehensive assessment was conducted to look at all quality statements under the 5 key questions. Following this assessment, the service has been rated good overall.
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
People were protected and kept safe. Staff understood and managed risks well. Staff managed medicines safely. There were enough staff with the right skills, qualifications and experience. Staff understood their roles and responsibilities. Managers made sure staff received training and regular appraisals to maintain good-quality care. The service promoted the wellbeing of their staff. They strongly valued diversity in their workforce and had an inclusive and fair culture.
People participated in assessments and decisions about the care they received. Care plans were personalised, flexible and updated in response to changes in the person’s needs. Staff adapted support quickly when the person became unwell. People had enough to eat and drink to stay healthy. Staff always supported people to fully maximise their independence, choice and control. Staff enabled people to give informed consent.
Staff treated people with kindness and compassion and respected their privacy and dignity. People were treated as individuals and had their preferences and choices respected. Staff responded to people’s needs in a timely way. Staff understood how people preferred to communicate and ensured essential information they needed was available in easy to understand and accessible formats. People received fair and equal care and the service worked to reduce health and care inequalities through training and feedback.
Staff were visible, knowledgeable and supportive, helping staff develop in their roles. Staff described the managers as approachable and inclusive. The provider encouraged feedback, acted on concerns, and managed complaints appropriately. Governance arrangements were effectively operated and the provider maintained clear oversight of care quality and safety through regular checks, audits and reviews. They demonstrated an ongoing commitment to having a shared vision and culture with managers and staff based on continuous learning and improvement. The service worked well with external health and social care professionals and bodies.
People's experience of this service
People experienced care and support that was personalised, compassionate and responsive to their individual needs. Feedback we received from people’s relatives and an external social care professional was overwhelmingly positive about the quality and safety of the personal care people using this supported living service received. People told us their family members were kept safe in the accommodation they lived-in and were comfortable there. People consistently described staff as kind, respectful and knowledgeable. People described how staff made sure any personal care their relatives needed was done sensitively, preserving their privacy and dignity. They also valued how staff supported their family members to maintain and develop their independence. Comments included, “My [name of family member] is very settled, happy and safe in his home. He has made so much progress since moving in and I really do think his life is so much more fulfilled”, “This service gives my [family member] every opportunity to live as ‘normal a life’ as possible” and “My client's next of kin has consistently expressed satisfaction with the care their relative is provided at this placement, as staff continue to meet his needs well and support his ongoing progress. This placement provides [name of client] a safe and stable environment for him to live more independently.”
Some people could not directly tell us about their experience. We used a structured observation tool to assess whether they received good care. This approach showed people were included and listened to and staff consistently interacted positively with them.