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Archived: Dentalangel

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Inspection report

Date of Inspection: 24 July 2013
Date of Publication: 16 August 2013
Inspection Report published 16 August 2013 PDF

Overview

Inspection carried out on 24 July 2013

During a routine inspection

We were unable to speak with people using the service (patients) on the day of our inspection. However we looked at the most recent customer surveys in which one patient said, "Our family has been coming to this surgery for years, we are always seen quickly and the staff are helpful and caring." Another patient wrote, "The practice is outstanding and I have nothing but praise for all the staff."

We found that before patients received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. Patients experienced care, treatment and support that met their needs and protected their rights in a clean, hygienic environment. Staff were supported to deliver care and treatment safely and to an appropriate standard. The provider had an effective system to regularly assess and monitor the quality of service that patients receive.