- Homecare service
Blessing's Care
Assessment report published 22 October 2026
Contents
Ratings
Our view of the service
Date of Inspection: 14 September to 12 October 2026.
Blessing’s Care service is a domiciliary care agency providing personal care to adults living in their own homes to support them to live as independently as possible. The Care Quality Commission (CQC) only inspects services where people receive the regulated activity of personal care. At the time of this assessment, 30 people were receiving personal care support.
Overall, people received safe, effective, caring, responsive and well led care. Since the previous inspection, the provider had strengthened governance and quality assurance systems, improving oversight, accountability and service improvement. Processes were in place to assess, monitor and review the quality of care, risks and service performance. Staff worked collaboratively with people, relatives and health and social care professionals to provide personalised support and respond to changes in people's needs.
People told us they felt safe, were treated with respect and were involved in decisions about their care and support.
The provider promoted a culture of continuous learning and improvement. Audits, feedback, incidents, complaints and reviews were used to identify learning opportunities and drive improvements. Governance arrangements continued to develop, and the provider demonstrated a clear commitment to further strengthening quality assurance systems and improving outcomes for people.
People's experience of this service
Feedback from people and their relatives was predominantly positive. People told us they felt safe and well supported. One relative said, “The carer is a nice person and is ever so on the ball which makes my relative feels safe.” Another told us, “My relative is safe because the staff care and are interested in my relative, and what they are doing. I have no concerns.”
People and their relatives said staff treated them with dignity and respect and promoted choice and control. One relative told us, “My relative and the main carer have a close bond and friendship. They laugh together. When my relative has a visitor the care staff will leave the room to provide privacy.”
People received support that reflected their individual needs and preferences. Staff assisted people with personal care, mobility needs, medicines and meals, while encouraging independence wherever possible. One relative described their family member as fiercely independent and said staff respected this, while providing the support required. Another relative told us staff often went beyond their expected duties by helping to keep rooms tidy and ensuring people's environments were clean and comfortable.
Relatives spoke positively about staff responsiveness to changes in health and wellbeing. One relative said, “The staff always call me if my relative is unwell.” Another relative told us, “The carer calls the District Nurse when they need to. “This demonstrated staff understood the importance of recognising concerns and escalating them appropriately.
Relatives generally spoke positively about the quality of care provided and the commitment shown by staff and felt confident in raising concerns with the registered manager if necessary.
Whilst people expressed confidence in the care provided, feedback regarding care visit times and staffing consistency was mixed. Some relatives told us they did not always know who would be providing support or when staff would arrive. Comments included, “Staff are not always on time, and we are not sure when they will turn up.” and “My relative doesn’t always know who is coming or if they will be early or late.” This indicated opportunities for the provider to strengthen communication and improve consistency in the delivery of planned care visits.