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Inspection report

Date of Inspection: 9 April 2013
Date of Publication: 8 May 2013
Inspection Report published 8 May 2013 PDF

Overview

Inspection carried out on 9 April 2013

During a routine inspection

During our inspection visit to this dental practice we spoke with the principal dentist, two dental nurses and the receptionist. In order to gain the experiences of people who used the service we also spoke with five people who used the practice.

All of the people we spoke with were positive about the service they received. They told us, "I'd recommend this practice, If I wasn't happy I'd go somewhere else", "I've never had to make a complaint" and "I'm very pleased that I changed my dentist."

There was a range of information available to people attending the practice about the services provided and the costs.

We asked people about the availability of appointments and if they had to wait over their appointment time to be seen. People told us, "He's never been late in seeing me", "He's always ready for you, he's never running late" and "He's disconcertingly on time."

People told us the practice was clean and hygienic and that they were satisfied with the standards of cleanliness. "As far as it appears to me it always looks very clean and hygienic" and "Cleanliness is 100%" were comments made.