- Dentist
Clent Dental Care
Assessment report published 27 March 2026
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 24 March 2026.
We found the practice had met all regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice is in Stourbridge, Worcestershire and provides private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 3 treatment rooms. At the time of our inspection, there was a total of 9 staff, of which there were 3 dentists, 3 dental nurses (1 of whom was also a receptionist and treatment co-ordinator), 2 dental hygienists, and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection.
The service provides cosmetic treatments, some of which are not in scope of CQC regulation and are not covered in our inspection.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 20 patients. On the day of our inspection, we reviewed patient feedback routinely collected by the provider. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “ Always greeted with a smile and a welcome by the reception staff. The reception area is always clean and tidy. I have regular hygienist and dental appointments, and everything is explained to me at each part of the treatment. I trust their experience and knowledge, and I am extremely happy with the service they provide.”
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.