Conscience Care Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service since its registration. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People and their relatives told us staff treated them with kindness. The provider’s mission was ‘a commitment toperson-centred carethat ensured every person received the support and attention they deserved, empowering them to live with dignity, independence, and peace of mind.’ A person said, “They are very friendly carers.” A relative said, “The carers are very respectful to my loved one.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People’s individual circumstances were considered. The provider established a care routine for the person, and this was developed as time went on. People and their relatives told us they thought the care they experienced was in accordance with their needs and wishes. A relative told us, “The support is good.” A person told us, “Staffstay for the full length and sometimes chat if they have any time left over.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported by staff who knew the importance of ensuring people remained as independent as they could. This included their personal care and social activities. A person told us about how staff encouraged their independence and said, “They keep my dignity by handing me a cloth.” Staff told us they were passionate about offering choices and their comments included: “It helps people keep their confidence, dignity and daily living skills. They can do as much astheycan forthemselves”, “It is important to allow independence because we need not to take their rights away from them and the helps maintain their dignity, confidence, skills, and wellbeing”, “It encourages them to do things themselves and not forget how they do things.”

The provider did not always listen to and understand people’s needs, views and wishes. Staff did not always respond to people’s needs in the moment or act to minimise any discomfort, concern or distress.

People did not always experience care, which was responsive to their needs, as some visits were later than planned, often with little communication. Feedback received during the assessment told us there were improvements needed to communication when things did not go to plan, such as traffic problems delaying staff.

However, people and their relatives told us staff delivered care in a respectful way, taking into consideration their needs and preferences. A person told us, “It`s difficult for them to come on time due to transport but theydon’tjust rush off, they do their jobs.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us they were happy working for Conscience Care. The provider told us looking after their staff was important to them. A member of staff said, “My team and managers are helpful, andI can ask for support when I need.”