Hangleton Dental Practice

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found this practice was providing caring services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

This was an unannounced inspection and we received written feedback from 9 patients.

Patient feedback provided a positive view of the dental team and care provided by the practice.

Other comments reflected that staff were welcoming and attentive, acted with integrity, and showed compassion. Written responses included, “I joined the practice about a year ago and am very happy with my experiences to date. It is easy to get appointments. Staff are friendly and helpful” and “The care I have received has been great. I always feel like I am treated with dignity and respect by all the staff.”

Patients said staff were professional, courteous, and considerate. One person told us, “Reception staff always welcoming. Dental staff professional and helpful. Take time with consulting patient.”

Patients felt they were treated as individuals, and their personal and cultural needs were respected. One person commented, “I have felt involved in decisions and they have been understanding about the financial implications of decisions, I have felt listened to.”

People received care from staff who were aware of their responsibility to respect people’s diversity and human rights, and of the importance of privacy and confidentiality.

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.