• Dentist
  • Dentist

Archived: Dr Jennifer Chin - Christchurch Street

16 Christchurch Street, Cambridge, Cambridgeshire, CB1 1HT (01223) 366739

Provided and run by:
Dr. Jennifer Chin

Important: The provider of this service changed. See new profile

All Inspections

10 June 2022

During an inspection looking at part of the service

We undertook a follow up focused of Dr Jennifer Chin – Christchurch St on 10 June 2022.This inspection was carried out to review in detail the actions taken by the registered provider to improve the quality of care and to confirm that the provider was now meeting legal requirements.

We undertook a comprehensive inspection of the practice on 14 December 2021 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing well-led care and was in breach of regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for Dr Jennifer Chin – Christchurch St on our website www.cqc.org.uk.

When one or more of the five questions are not met, we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the areas where improvement was required.

As part of this inspection we asked:

• Is it well-led?

Our findings were:

We found this practice was providing well-led care in accordance with the relevant regulations. The provider had made enough improvements in relation to the regulatory breach we found at our previous inspection. In general, improvements were noted in the decontamination process, fire safety management, safer sharps use, medical emergency equipment, patient feedback systems and medicines stock control.

There were areas where the provider could make improvements. They should:

  • Implement an effective recruitment procedure to ensure that appropriate checks are completed prior to new staff commencing employment at the practice.

  • Ensure that outstanding actions from the infection control audit are implemented.

Background

Dr Jennifer Chin - Christchurch Street is a well-established dental practice that offers private dental care to patients. The dental team consists of a dentist, a dental nurse and a receptionist. Another registered dentist is located at the same premises, and the two dentists share staff, governance procedures and costs.

The premises are accessible to wheelchair users and there is public parking available in a nearby shopping centre.

The practice is open Tuesdays and Thursdays from 9am to 5pm.

During the inspection we spoke with the principal dentist and a dental nurse. We looked at practice policies and procedures and other records about how the service is managed.

14 December 2022

During an inspection looking at part of the service

We carried out this announced focused inspection on 14 December 2021 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we asked the following questions:

• Is it safe?

• Is it effective?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found this practice was providing effective care in accordance with the relevant regulations.

Are services well-led?

We found this practice was not providing well-led care in accordance with the relevant regulations.

Background

Dr Jennifer Chin - Christchurch Street is a well-established dental practice that offers private dental care to patients. The dental team consists of a dentist, a dental nurse and a receptionist. Another registered dentist is located at the same premises, and the two dentists share staff, governance procedures and costs.

The premises are accessible to wheelchair users and there is public parking available in a nearby shopping centre.

The practice is owned by an individual who is the principal dentist there. They have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.

The practice is open Tuesdays and Thursdays from 9am to 5pm.

During the inspection we spoke with the principal dentist, a dental nurse and the receptionist. We looked at practice policies and procedures and other records about how the service is managed.

Our key findings were:

  • The practice had safeguarding processes and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • Staff felt respected and supported.
  • The practice did not have robust recruitment procedures in place to ensure only suitable staff were employed.
  • There were no systems to ensure that the completion of dental care records followed guidance provided by the College of General Dentistry.
  • Auditing systems were limited and did not ensure staff were following nationally recommended guidelines and procedures.
  • The appointment system took account of patients’ needs.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.

We identified regulations the provider was not meeting. They must:

  • Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.

There were areas where the provider could make improvements. They should.

  • Improve the practice’s infection control procedures and protocols taking into account the guidelines issued by the Department of Health in the Health Technical Memorandum 01-05: Decontamination in primary care dental practices, and having regard to The Health and Social Care Act 2008: ‘Code of Practice about the prevention and control of infections’.

  • Implement a system so that patient referrals to other dental or health care professionals are centrally monitored to ensure they are received in a timely manner and not lost.

  • Take action to ensure all clinicians are adequately supported by a trained member of the dental team when treating patients in a dental setting taking into account the guidance issued by the General Dental Council.

  • Improve and develop staff knowledge of Gillick competency guidelines and ensure all staff are aware of their responsibilities in relation to this.

  • Improve systems for seeking and learning from patient feedback with a view to monitoring and improving the quality of the service.

  • Review the location of medical emergency equipment and drugs so they can be quickly and easily accessed in the event of an incident.

8 July 2013

During a routine inspection

During our inspection on 8 July 2013 people told us they were very satisfied with the care and treatment they had experienced from the dentist. One person said, "I am really happy with my dentist. I feel I am getting good advice and treatment as well as a lot of infomation about my treatment".

Care and treatment records were in place for all people who had received treatment. People told us they had always been fully informed about their proposed treatment and could make choices about this.

The provider had taken suitable steps to ensure that children and vulnerable adults were protected from abuse.

Infection control arrangements and procedures were effective and had reduced the risk of cross infection. The processes used to ensure instruments were sterile and safe to use followed the Department of Health (DoH) published guidance.

The premises were safe, visibly very clean and bright. The treatment room had been fitted with modern dental units and equipment.