- Dentist
Smilecraft Dental Care
Assessment report published 1 September 2025
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 4 August 2025.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice is in Stevenage and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 3 treatment rooms. At the time of our inspection, there was a total of 10 staff, of which there were 3 dentists, 2 dental hygienists, 4 dental nurses, 2 of whom also worked on reception and 1 of whom also worked on reception and was additionally an administrator, and 1 receptionist. We gathered feedback from staff and spoke to a range of staff during our inspection.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 6 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Patients commented on the friendly and caring staff, and the high quality of treatment received.
Patients commented positively about the standards of cleanliness.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.