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Inspection report

Date of Inspection: 14 November 2012
Date of Publication: 13 December 2012
Inspection Report published 13 December 2012 PDF

People should get safe and coordinated care when they move between different services (outcome 6)

Meeting this standard

We checked that people who use this service

  • Receive safe and coordinated care, treatment and support where more than one provider is involved, or they are moved between services.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 14 November 2012, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People’s health, safety and welfare was protected when more than one provider was involved in their care and treatment, or when they moved between different services. This was because the provider worked in co-operation with others.

Reasons for our judgement

People’s health, safety and welfare was protected when more than one provider was involved in their care and treatment, or when they moved between different services. This was because the provider worked in co-operation with others.

We spoke with three people using the service. One person told us that they had made an appointment that morning to have a blood sample taken. They said it was very convenient as they were going to another appointment at the hospital and then would come back to the service to get their sample test result to take to their own general practitioner (GP).

Another person told us that the service worked really well and that their consultant would receive their blood sample results within two hours. They told us that staff worked closely with their consultant and this helped them and also their consultant in monitoring their treatment.

During the inspection we saw a consultant had come to the service to talk with the registered manager.

We saw that the service had tailor made pathology request records. These records detailed the types of tests undertaken specific to a particular service. For example private hospitals, oncology, private GP’s and specialist clinics. This meant that other providers could be confident that the service understood their requirements.

We saw that the service was supported by a courier service where necessary. We observed that specimens were delivered to and from the service and records kept of all transactions. This meant that people using the service could be confident their health and welfare was being promoted.