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Inspection report

Date of Inspection: 14 November 2012
Date of Publication: 13 December 2012
Inspection Report published 13 December 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 14 November 2012, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People's needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

All of the three people we spoke with during the inspection spoke highly of the care they received whilst having blood samples taken. They said they felt well looked after and the staff were skilled and efficient. One person said they highly recommended the service due to the efficiency and care they received.

We sampled the service user guide and saw that it contained information about the services provided and guidance on blood tests available.

The registered manager confirmed that there were no care records but printed pathology request forms. These, we observed, were either sent to the service prior to the person’s appointment or brought with the person at the time of their appointment.

We saw that a computer system was used to record relevant information and record test results. We were told by the registered manager that people’s test results were sent to the referring healthcare practitioner when complete.

The registered manager told us that people also visited the service having fasted for specific tests and that refreshments were available following the completion of their tests.

We saw a document called a self declaration of recovery form had been developed. We were told this form was used if a person using the service had had a fainting incident. It confirmed that the person had rested for at least twenty minutes, been offered fluids and was fit to leave the service premises. This meant that people could be confident that they would be well cared for whilst using the service.