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Inspection report

Date of Inspection: 18 March 2015
Date of Publication: 11 April 2015
Inspection Report published 11 April 2015 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 18 March 2015, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

Patients were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

Appropriate checks were undertaken before staff began work. We examined staff files containing recruitment information for five staff members. We noted criminal records checks had been undertaken with the Disclosure and Barring Service (DBS). This meant the practice had undertaken appropriate recruitment checks to ensure staff were of suitable character to work with vulnerable patients. There were also copies of curricula vitae (CVs), job descriptions and vaccination records.

We noted, on commencing employment, all staff underwent a formal, three month induction period. The records showed this process was structured around allowing staff to familiarise themselves with the practice's policies, protocols and working practices. Staff 'shadowed' more experienced staff until such time as they were confident to work alone. The process was reviewed monthly during the induction period, after which staff were assessed regarding suitability for permanent employment.

We examined training records and spoke with staff members. The records showed staff possessed the requisite skills and experience to care for patients safely. The training staff received was relevant to the care needs of the patients they were looking after, for example in the safe use of X-Ray equipment and motivating patients. One staff member told us, "I love it here. I can only work somewhere with very high standards and this really suits me". We noted the practice held regular staff meetings. We were told by staff they felt able to raise and discuss issues of importance to them.