You are here

All reports

Inspection report

Date of Inspection: 18 March 2015
Date of Publication: 11 April 2015
Inspection Report published 11 April 2015 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 18 March 2015, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure patients' safety and welfare.

Reasons for our judgement

Patients' needs were assessed and care and treatment was planned and delivered in line with their individual care plan. We looked at patient treatment records and observed a patient's consultation and treatment. The records were detailed in describing the treatment and care carried out, including soft tissue examination and histories of current medication taken, smoking and alcohol intake. There was clear information on costs and the patients we spoke with told us all treatment costs were discussed with them. The patients we spoke with were happy with the treatment and care given. One patient said, "I always know what to expect when I go there and that's brilliant care". Another told us, "I don't think I could go anywhere else now". We observed patients were asked about their general health since their last appointment, including any changes in medication they were taking and were given advice related to maintaining good dental health.

We asked how appointments were prioritised. We were told two appointments per session, per dentist were kept free for people presenting in pain. Patients told us if they presented in pain, they were seen the same day if possible.

The practice undertook a range of risk assessments. These included the management of violence and aggression and the risk of cross-infection, in addition to regular formal analyses of significant events. There were also arrangements in place to deal with medical emergencies. There was a range of emergency equipment at the practice, including emergency drugs, an automated external defibrillator (AED) and oxygen. These were fit for use and stored in a separate and accessible place. There were also protocols in place regarding the management of accidental spillages and needlestick injuries.