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Ashby and Atkinson Dental Practice - Main Street

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Inspection report

Date of Inspection: 31 January 2012
Date of Publication: 27 February 2012
Inspection Report published 27 February 2012 PDF | 55.95 KB

Overview

Inspection carried out on 31 January 2012

During a routine inspection

People that used the practice told us that they were happy with the service provided. They felt they were given enough information about their treatment options and the relevant fees and were able to ask all the questions they wanted to. They found the staff to be friendly and reported that they were treated with respect and their privacy was maintained.

People told us that "The reception staff are excellent and they will always fit you in" and "I never have to wait, I am always told what treatment options I can have.”

One person told us, “I have had to have lots of dental treatment following an accident. The dentist did a great job to repair my teeth. I am more than satisfied with the service I have received, and they are also great with my children.”

The Practice manager and the dentist said the practice ensured national and local guidance about safeguarding people from abuse were accessible to all staff. They ensured that all staff were trained and understood all aspects of the safeguarding processes.

The practice manager told us all staff had attended training in the decontamination of equipment and infection control. There was additional guidance to follow if needed. The practice manager and the dentist were able to show us the decontamination process and described how the equipment was monitored to ensure it was working efficiently.

The Practice manager said that there were detailed policies and procedures in place for the safe use of emergency medication. She said that all staff were aware of these and that they had been trained to use emergency dental equipment. She explained all patients were asked about known allergies including previous reactions to local anaesthetics, antibiotics and latex etc.

Staff spoken with told us that they were very happy working at the practice and that most of the staff had worked there for a number of years. Staff said that there was a "good team" and that they supported one another.

The practice manager and the dentist clearly explained the systems that the practice had in place to check quality and to manage risk.