The Care Quality Commission
  • Dentist
  • Dentist

Archived: J G Plummer & Associates - Thorpe Dental Surgery

Thorpe Dental Surgery, Mary Chapman Close, Thorpe St Andrew, Norwich, Norfolk, NR7 0UD (01603) 700990

Provided and run by:
John G Plummer & Associates

Important: The provider of this service changed. See new profile

All Inspections

29 November 2012

During a routine inspection

We spoke with two people in private who were attending appointments at the practice. They told us they felt respected by staff and were fully involved in the decisions about their dental care and treatment. We observed that people booking in at reception were treated respectfully and sensitively. Written information was available for people, within the practice brochure and treatment plan they were given by the dentist, informing them of the prospective treatment and fees.

The surgery was a busy practice and all four treatment rooms were occupied. We spoke to one dentist, several nursing staff and the management team during our visit. We looked at people's records, policies and procedures and obtained further evidence through observations.

People we spoke with told us, "I have been coming here for five years and I will stick with it because I am completely satisfied with my dentist." Another person told us, "All my family come here, I have had a time when I saw a different dentist when they changed around, but for the last two years I have seen the same one."

"I have never had any reason to complain here, its an exemplary service."

We saw evidence that the company listened to people's views and where a bike rack had been suggested, this was planned to be placed in the car park.