- Dentist
Bupa Dental Care Silverwell Street, Bolton
Assessment report published 31 May 2026
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 11 May 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Bupa Dental Care Silverwell Street, Bolton is part of BUPA, a dental group provider. The practice is in Bolton, Greater Manchester and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available near the practice.
The practice had 7 treatment rooms. At the time of our inspection, there was a total of 26 staff. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 2 dental nurses, 2 receptionists, a practice manager from a sister practice and the practice co-ordinator.
People's experience of this service
On the day of our inspection, we gathered feedback from 18 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “Great dental practice I’ve been coming to for 28 years now. Staff are really friendly especially the receptionists”, “Staff are professional and explain procedures with patience”, “Surgery is always clean”, “The staff without exception listen to my needs and they always treat me with dignity and respect” and “Environment is safe and hygienic”.
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.