- Dentist
Shams Moopen Dental Practice
Assessment report published 5 June 2025
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 7 May 2025.
We found the practice had met regulations.
Infection control procedures in place were effective.
The practice had effective systems to identify and manage risks.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Patients’ care and treatment was provided in line with current guidance.
Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.
The practice is in Northampton and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 10 treatment rooms.At the time of our inspection, there was a total of 35 staff, of which there were 4 dentists, 13 dental nurses, of whom, 8 were trainees, 5 dental therapists, 1 dental hygienist, 1 orthodontic therapist, 4 receptionists, 1 Treatment coordinator, 1 administrator, 2 visiting staff and 2 practice managers. We gathered feedback and spoke to a range of staff during our inspection, including 3 dentists, 4 dental nurses, 3 dental therapists, 3 receptionists and both practice managers.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 5 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “All interactions were positive, staff were happy to help and were understanding and everyone was kind.” Also, “Lovely dentist and on time.”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients told us that when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.