- Care home
Glen Pat Homes
Assessment report published 2 September 2026
Contents
Ratings
Our view of the service
We carried out an unannounced assessment of Glen Pat Homes on 4 August 2026, which included out-of-hours activity. The service provides personal care to people living in supported living settings, including people with a learning disability. At the time of our assessment, 1 person was receiving personal care.
Glen Pat Homes operates both a care home and a supported living service under the same provider registration. This assessment relates to the supported living service only. The provider’s most recent published CQC inspection report, dated 6 January 2022, covered both services and resulted in an overall rating of requires improvement, with a breach of Regulation 18 (staffing). Improvements were found at this assessment, and the provider was no longer in breach of this regulation. This assessment was undertaken due to the length of time since the previous rating. Following this assessment, the service is rated good.
We assessed the service against the principles of ‘Right support, right care, right culture’. The provider had systems in place to support people’s independence, choice and control and to ensure care reflected their individual needs and communication preferences.
Staff received training relevant to their roles and the needs of the person they supported. Most people supported across the provider’s services were deaf, and staff had been supported to develop their British Sign Language skills. The registered manager had also developed their sign language skills, and the provider had recruited a deaf member of staff. This helped staff communicate effectively and understand people’s individual ways of expressing their needs, choices and preferences.
The provider had policies and procedures in place to guide staff practice, including safeguarding, medicines management and infection prevention and control. Staff understood their responsibilities and had opportunities for ongoing learning and development. Systems were also in place to review care, share information and work with relatives and external professionals when people’s needs changed.
We identified an area where recruitment processes needed to be strengthened. Some staff records contained unexplained gaps in employment history which had not been clearly explored or recorded. We discussed this with the registered manager, who acknowledged the finding and took action to review the relevant recruitment records.
People's experience of this service
People had a positive experience of the service and received good quality, person-centred care from staff who knew them well. Staff understood people’s individual communication needs and used sign language, visual information and other methods to support people to express their choices and preferences. Relatives spoke positively about the care provided and described staff as kind, respectful and responsive. One relative told us, “I am very happy with the service.”
People were supported to make choices about their daily lives, maintain their independence and take part in activities that were meaningful to them. Staff also supported people to access healthcare and community services and worked with relatives and external professionals to coordinate care. Relatives told us they were kept informed, felt able to contact staff or managers when needed and were confident that people’s needs were understood and met.
The provider had systems in place to support staff training, learning and development. Relatives also felt able to raise concerns and provide feedback about the service.