Glen Pat Homes

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question requires improvement. At this assessment the rating is good

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider assessed people’s needs so that care could be planned and delivered safely. Assessments considered people’s health, care, wellbeing and communication needs. Staff reviewed these regularly and updated care plans when people’s needs changed.

Relatives told us they were asked for their views and remained involved in people’s care. One relative told us, “I am a regular visitor to the home, they know me well, we chat, we have an open dialogue.” Staff knew people well and were able to explain how they supported them in line with their assessed needs.

This helped ensure care was planned around people’s individual needs and preferences.

The provider planned and delivered people’s care in line with current good practice. Staff had completed training relevant to their roles and the needs of people living at the service. Staff were supported to develop their knowledge and skills so they could provide appropriate care to people with a learning disability, autistic people and those with sensory communication needs.

People’s nutritional and hydration needs were considered as part of their care. Staff supported people to make choices about meals using communication methods they could understand, including pictures where appropriate. One relative told us, “The food is always nutritious, good protein and healthy food. They [person living at the care home] have a meeting every Sunday, they have pictures and a chart and select from this to eat the following week.”

Staff knew people well and used their knowledge of people’s individual needs, preferences and communication methods when providing care and support.

The provider had systems to support staff to work together and share information about people’s needs. Staff communicated changes in people’s care and support needs so that people received consistent care.

Staff worked with relatives and external health and social care professionals when people required additional support or attended healthcare appointments. A staff member told us, “There are no boundaries between carers, senior carers and managers and there is good communication with relatives and residents.”

Relatives told us they were kept informed about people’s care and any changes. One relative said, “They update me every Wednesday and if there’s any issues, they will let me know.”

This helped ensure relevant information was shared with those involved in people’s care and supported a coordinated approach to meeting people’s needs.

The provider supported people to maintain their health and wellbeing. Staff monitored people’s health needs and supported them to access healthcare appointments and other professional support when required. Relatives told us they were kept informed about people’s health and were involved where appropriate.

Staff also encouraged people to maintain healthy lifestyles through diet, exercise and activities suited to their individual needs and preferences. One relative told us, “[family member] needs encouragement to go out and the staff will do this and one thing they have found is the Zumba classes.”

Staff knew people well and were able to identify changes in their health or wellbeing and seek appropriate support when needed.

The provider monitored people’s health, wellbeing and care outcomes to identify when their needs changed or when additional support was required. Staff recorded and reviewed information about people’s care and updated care plans when changes were identified.

This was particularly important for people who did not communicate verbally. Staff knew people well and monitored changes in their behaviour, presentation and emotional wellbeing. One relative told us, “The staff are very observant and pick up on any emotions.”

Staff shared relevant changes with relatives and healthcare professionals when appropriate. This helped ensure changes in people’s needs were identified and acted on.

The provider supported people to make decisions about their care and treatment and sought their consent wherever possible. Staff understood people’s individual communication needs and used appropriate methods to help them understand information and express their choices.

People were given time and support to make day-to-day decisions about their care, routines and preferences. Staff knew people well and were able to recognise how individuals communicated agreement, refusal or changes in their wishes.

Where people were unable to make specific decisions independently, the provider involved those important to them and relevant professionals in making best interests decisions, as appropriate.