You are here

Mydentist - Walton Road - West Molesey Also known as mydentist

All reports

Inspection report

Date of Inspection: 21 January 2014
Date of Publication: 14 February 2014
Inspection Report published 14 February 2014 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 21 January 2014, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

People’s needs were assessed and care and treatment was planned and delivered in line with their individual needs.

We asked patients if they were happy with the care and treatment they received and they all said they were. Comments included "Very happy – I’m given lots of information for aftercare” and “All good.” Our survey responses showed us that patient’s felt they were involved in decisions about their care. One patient told us that the dentist had “Saved my tooth” which they felt was particularly good and another emphasised that they had had “No pain.” This showed us that patients were satisfied with the care they received at ADP - West Molesey.

Staff told us that a medical history questionnaire was completed for any new patients and this was checked when they attended for treatment. They also told us that after four appointments the medical history was completely updated. We saw a copy of the medical history form which included questions about the person’s allergies, medical conditions, whether they smoked and how much alcohol they drank. Patients that we spoke with told us they were asked if there were any changes to their medical history each time they attended the practice. Everyone who completed our patient survey also told us the same. We looked at a sample of patient records and saw that patients were regularly asked about their medical history. This told us the provider had arrangements in place which ensured they had the most up to date medical information that related to a patient.

We saw in the sample of patient records we looked at that patients had been given oral health advice, for example about their diet and smoking. One patient we spoke with told us “The dentist gives me lots of oral health advice, particularly in relation to smoking” and another said “I am given oral health advice when I need it.” Staff we spoke with told us they would always consider an individual patient’s needs in relation to oral health or information. For example, they would take into account a patient’s personal circumstances when they discussed treatment or oral health. We saw from the patient records that staff were alerted to any specific needs a patient had, for example allergies, or a patient who did not like to lie flat. Staff told us that they would treat a patient who used a wheelchair in their chair if it was more comfortable for them. This meant that patient’s needs were assessed.

Staff told us that they kept some emergency appointments available for patients each day. We noted that one patient we spoke with during our visit was attending as an emergency. Patients told us they did not have difficulty booking an appointment and did not usually had to wait too long when they arrived at the practice. This showed us that patients could access treatment when they needed it.

We asked the registered manager what arrangements were in place in the case of a medical emergency (for example a patient collapsing). We were shown that each surgery had a medical bag which contained oxygen, a mask and a defibrillator. The oxygen was checked each day by staff and recorded onto a log sheet. We noted that the bags were sealed. Staff said that if equipment was used the seal would be replaced. Staff also told us that head office monitored the expiry dates of the equipment contained in the bag and replaced it as and when required. We saw that the practice followed a corporate policy which gave information on what action to take should the practice have to close for any reason (for example due to a fire or flood). Staff told us that patients would be treated in one of the other local ADP practices. This satisfied us that the provider had processes and equipment in place to deal with an emergency.