Dam Head Medical Centre

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence staff involved people in decisions about their care and treatment and provided them with advice and support. Staff regularly reviewed people’s care and worked with other services to achieve this. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff focussed on identifying risks to people’s health, including those in the last 12 months of their lives and those with caring responsibilities. Staff supported national priorities and initiatives to improve population health, including stopping smoking and tackling obesity.

To support wider health and wellbeing, the practice worked alongside a health coordinator provided the local primary care network. The coordinator proactively contacted eligible patients to offer referrals into local smoking cessation and obesity management schemes.
 

The service routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive, consistent and met the expectations of people themselves.
The data for 2023/2024 was showing that the practice had fallen slightly below targets for childhood immunisations and cervical screening. However, during the inspection we looked at unverified current data and the practice was able to demonstrate that they had achieved achieving targets.

The practice offered appointments during extended hours services, which helped patients who could not attend during normal working hours, which improved uptake of screening and childhood immunisations. Additionally, staff regularly checked who was due or overdue for screening and sent reminders. As a result, more patients were able to access screening at a time that suited them.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.