Hopscotch Women’s Centre

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

We saw evidence of regular care reviews and relevant escalation as needs changed over time. The service liaised well with local commissioners when a change was apparent in people’s care needs.

Assessments and reviews were carried out with involvement from pertinent partners as well as family or friends where this was preferred.

The service worked with the local authority to understand a strengths-based approach to care and care planning to support people in maintaining and using their individual strengths. This was care planning with a focus on supporting people to continue using their own strengths where able.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The service followed evidence-based monitoring practices. This helped communication of people’s conditions with their colleagues in healthcare and enabled changes to be quickly identified. We saw accurate recording of food and water intake during visits.

Staff told us they had enough information in care plans to care for people according to their individual needs and preferences. Care plans were easily accessible on hand-held devices issued to all staff members so they could refer to details prior to and during care visits.

The provider worked well across teams and services to support people.

The service engaged well with other services and were present at discussions relating to health and care needs. Staff worked with other community services such as nursing and social services to support a joined-up approach to meeting people’s care needs.

Feedback from partner’s agencies suggested that staff were well informed about people and were clear about where and when to escalate any concerns, doing so in a relevant manner. Partners also told us that Hopscotch made use of community services to support people who may be experiencing loneliness. A partner said, “They demonstrate willingness to work collaboratively and often bring ideas to the table to better support people.”

Staff were able to demonstrate how their expertise supported other colleagues. For example, a member of staff told us, “I have worked with a [healthcare professional] team with a client. The [healthcare] team wasn’t familiar with the person or how to communicate with them, and so I was able to help with this.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People were supported to access the local community to help retain connection to their local area and the people who lived there. This was achieved though simple things like supported walks in the local area to attendance at day centre facilities which enabled continued social interactions.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Care was reviewed routinely, but also if any changes arose. The service involved people in discussions around care and included family and friends where relevant.

People’s progress and health need were monitored effectively. This helped care staff to recognise if changes in need occurred.

Other agencies were kept up to date. This meant clinical teams were aware if symptoms developed or changed and commissioners of care were contacted to discuss changes in care hours if needed.

A professional told us, “The provider does seek input when people’s needs increase/decrease and will request reviews or additional support where required.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

We saw evidence in people’s care plans that consent had been sought to provide care. Where it had been established that a person did not have capacity to consent to decisions around care, this was recorded clearly. An assessment of capacity was included in the care file and details of who is legally able to make decisions on their behalf was recorded.

We saw that documents to give consent to care had been signed by the appropriate person.

Staff told us that in addition to this they always sought consent before carrying out any tasks on their visits to people’s homes. People we spoke to verified that this was the case. A person said, “The carers all do explain what they are doing and ask for consent.”