Sway Place

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

We observed interactions with people and staff, offering choices and supporting preferences. Staff told us they had enough information about people’s needs. Staff knew people well.

A health and social care professional told us “The patients are always happy, the staff are too. Patients seem well cared for.”

The service understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

People told us they could access the care and support they required. This included seeing their doctor or chiropodist. Relatives told us they were reassured by the arrangements in place to support their loved one.

Staff told us they felt confident to raise any concerns about people’s health with the leadership team. The providers electronic care planning system was used to ensure continuity with care records and interventions.

The service supplied relevant, accurate and up-to-date information in formats that were tailored to individual needs.

Sway Place met the requirements of the Accessible Information Standard. Since 2016 all organisations that provide publicly funded adult social care are legally required to follow the Accessible Information Standard. The Accessible Information Standard tells organisations what they have to do to help ensure people with a disability or sensory loss, and in some circumstances, their carers, get information in a way they can understand it. It also says that people should get the support they need in relation to communication.

The service made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. They involved people in decisions about their care and told them what had changed as a result. People told us they had a voice and felt listened to, “There are plenty of opportunities to make suggestions; at your once-a-month feedback or a note in the suggestion box for activities.” The service’s complaints policy was on display throughout the home and shared in residents’ meetings. Systems were in place to ensure people could feedback on the care they received, and the registered manager told us, “Every morning, I go around to see the residents, take my time go in and visit them. They tell me what’s going on and I take turns sitting with residents at lunch time, so everyone has the opportunity to speak to me.”

The service made sure that people could access the care, support and treatment they needed when they needed it. People told us they received care and support, which was accessible, timely, and considered their individual needs. The registered manager told us Sway Place were in the initial stages of a project with Dementia UK and stated, “I am going to introduce the butterfly activity and embed this so we focus on what can I do with someone in 5 minutes. Residents who don't want to sit so don’t join in activities all it takes is 2 or 3 staff to try it throughout the day and that person has had 15 minutes of 1:1 time that doesn't overwhelm them.” The butterfly model of care is a person centred approach designed to value emotional intelligence, domestic household living, and the core belief that everyone living with a dementia has a unique story which has meaning and matters. The provider’s Equality and Diversity policy underpinned working practices within the service, and this was supported by training and ongoing monitoring.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

Staff training, guidance and monitoring had been designed so staff were always reminded of their responsibilities to always ensure inclusivity.

Policies and procedures underpinned working practices within the home, and this was supported by training and ongoing monitoring. We saw evidence in staff meeting minutes that staff roles and responsibilities were being reviewed so workloads were equitable.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

Staff supported people to make choices about their lives. This included consideration of planning for the future and especially how they wished to spend their final years, months and days.

End of life care planning and advanced decisions were considered. Communication and discussions with people and family members meant plans were developing into a tailored plan for the future.