Grangewood Care Centre

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. The information gathered was used to develop personalised care plans. This provided staff with information about how people wanted to be cared for.

The provider did not always deliver people’s care in line with what was important and mattered to them. Most people had a positive lunchtime experience, though some improvements were needed to ensure this was consistent for all people. There were some good practices, such as staff showing people plated meals to enable them to make an informed choice about what they would like to eat. However, people waited for a significant amount of time before the food arrived in the dining room. For one person, a modified meal was not prepared in line with their specific needs. Staff had to improvise and adapt what was already available, so it met the person’s needs. Another person asked for an alternative, but they had to wait as there was a delay in communicating their request to the kitchen.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff told us teamwork was positive and supportive. A staff member said, “Teamwork is good. It doesn’t matter who you are on with, communication between staff is on point. Everyone gets on with each other.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Staff supported people to access healthcare services, when needed. There was a regular GP round in the home to review people’s health and wellbeing.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. People generally experienced positive outcomes from living at Grangewood Care Centre.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Staff supported people to make their own choices and decisions. A person said, “They (staff) always ask permission before providing personal care.” Where people lacked capacity to make a decision, a Mental Capacity Act (MCA) assessment and best interests decision was undertaken.