- Care home
Harrier Lodge
This care home is run by two companies: Care UK Community Partnerships Ltd and Care UK Care Services Limited. These two companies have a dual registration and are jointly responsible for the services at the home.
Assessment report published 27 February 2026
Contents
Ratings
Our view of the service
Date of assessment: 22 September 2025 to 14 October 2025. Harrier Lodge is a residential service providing personal and nursing care to older people some who are living with dementia. Harrier Lodge is run by 2 companies as a dual registration and are jointly responsible for the services at the home. This provider registered with CQC on 21 October 2024, and this is the first inspection of this provider. We completed this assessment after receiving whistleblowing concerns about staffing, risk management, culture and management of the service. We found the quality of the service had deteriorated since our last inspection. We identified 6 breaches of regulation relating to staffing, management of risk, people’s dignity governance, consent and person-centred care.
The culture within the service was not open and transparent. Staff did not feel supported and listened to. There had been a large turnover of staff since a change in the management of the service and there was a reliance on agency staff. There had been occasions where agency staff outnumbered permanent staff and there were no senior staff employed by the provider on duty. The number of staff required had been calculated using the information about people’s needs, and this had been met. However, people were placed at risk as they were being supported by staff who did not know them. Incidents and accidents had not always been used as a learning experience and acted upon to reduce the risk of them happening again. People and their representatives had not always been involved in making decisions about their care.
This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide. In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.
People's experience of this service
People and relatives told us they were not always supported by staff who knew them and how to meet their needs. Comments included, “There’s a lot of agency people and they’re not regular here. It’s always someone different so they don’t know me as well as the permanent staff. It means you have to wait sometimes if they’re busy.” Relatives had raised concerns about the quality of care their family members received. Relatives told us they had not felt listened to and had not the opportunity to be part of finding solutions with staff.
People had not always received person-centred care, their care plans did not always contain their choices and preferences. People had not always been supported to go out into the community as much as they would like.