The Fat Loss Centre

The service did not have processes in place to log and learn from incidents. People were not protected and kept safe as the service did not use safety checklists. Staff did not understand and manage risks well. The facilities met the needs of people; however not all equipment was clean, well-maintained and any risks mitigated. Not all staff had employee files, and therefore there was no evidence that all staff had been appropriately trained. Staff did not manage medicines well or keep accurate records.

This was the first assessment of this service, and we have rated it as inadequate. This meant people were not safe or protected from avoidable harm.