1 Homecare Bradford

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. This key question has been rated good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People told us they were consistently treated with dignity, kindness, and respect.

Feedback highlighted the caring nature of staff, with individuals describing them as compassionate, friendly, and attentive. People valued the relationships they had built with staff and the emotional support they received.

Feedback from partner organisations was positive about staff and management, with productive collaboration noted.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People highlighted that staff respected their cultural backgrounds well. Where relevant, cultural and religious beliefs were recorded and specific guidance included in care and support plans to help guide staff. People were also able to specify if they preferred a particular gender of staff member to assist them if this was in relation to personal dignity. Crucially, people were asked about their preferences, and these were reviewed to a schedule.

Staff took time to engage with people beyond task-based care, which contributed positively to their wellbeing. Individuals appreciated opportunities for conversation and reassurance.

One person told us, “I can see their caring side, this seems to be central to their approach. The carers I have met seem to view their role as a vocation not just a job.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff supported people in a way that promoted independence and confidence. Care and support plans were created with people and their families from the outset, and people told us about this. However, the staff themselves did more than the wording of the care plans, to make sure people were content as much as possible. A staff member told us, “We try best to give people time to do what they can for themselves, don’t hurry them, will chat and listen to person involve them to do what they can.”

Comments from people included, “They are very nice people. We have a laugh together” and “When my mother passed away, they sat with me and had a chat. If they have any spare time they sit and talk to me, they make sure that I am OK, that I am not worried about anything. Yesterday my phone charger broke, the carer gave me theirs and left it with me overnight.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People and families told us the provider had a good understanding of their needs, views and wishes. This was further reflected in the content of care plans and reviews; with generalapproaches and expectations of staff behaviours covered in team meetings. Training was delivered to support this.

A staff member told us, “If someone does not have capacity I get to know them, observe how they are when I am caring for them. If I need to deal with something urgent or something changes, I know I can approach the manager for support”.

In addition, people’s comments included, “They treat me well, they understand my disabilities, they talk to me” and “They are polite, if I ask for anything they do it.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Supervision and one-to-one meetings included time to explore how staff were feeling. Spot checks were done by the manager in the community to ensure that staff were doing well. Staff saw this as valuable, some said they would like this more as they felt that if they were doing a good job they were seen less than people who needed more development. Some staff said that better recognition of consistency and good work would be welcomed.

Staff also shared examples of when they had faced personal or practical challenges such as a car breaking down. They told us management were supportive and found ways to ensure good continuity of care as well as supporting staff wellbeing. Furthermore, staff said that if for example a person they were supporting needed additional care, this was arranged, to avoid them becoming overwhelmed.