Cayton View Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People and their relative spoken with as part of the assessment were positive about the way staff supported them. One person said, “They [staff] are very kind and patient, I know it’s their job, but they are. They always pass the time of day with you.” We saw all staff treating people in a caring and considerate manner. People enjoyed general discussions in communal areas with staff and visitors, discussed world events and shared their life experiences and achievements with all interactions seen as enhancing their wellbeing and overall experience. The registered manager was always on hand to answer any queries from people, to provide updates to relatives and support staff. They completed additional observations and checks around the home, observed interactions and checked good practice.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Most people had either seen their care plan or had asked their relative to take part in care plan reviews. People told us their information was updated as their needs changed. The service celebrated notable events, including birthdays and anniversaries where this was recorded. Where people had any cultural needs, these were recorded and responded to in line with the persons wishes and preferences.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Assessment of care included details to help staff personalise the care and support delivered. Where people didn’t have the ability to provide this information relatives feedback was included. The provider promoted people’s independence. Assessments of need for people were detailed to focus on areas requiring support which helped to promote and encourage areas of independence. This included to mobilise around the home, complete everyday personal cares and enjoy mealtimes. We observed relatives enjoying family meals in the dining areas with their loved ones, staff were encouraged to take meals in the communal areas enjoying the company of the residents. One relative said, “I enjoy vegetarian food, the cook provided me with suitable meal options that I really enjoyed; enabling me to spend time here with my family.” People had access to clear information which was supported by staff who understand the benefits and importance of supporting people’s rights, offering choice and promoting control over people’s care, treatment and wellbeing. People’s relatives told us that staff encouraged people to be as independent as possible and to continue to do tasks for themselves when they could. There was a varied and busy activities programme in place lead by an activities team and supported by staff. We saw the team fully engaging with people in daily group activities which often resulted in enjoyment and laughter. Activities included armchair exercises, baking, discussions with reflective outcomes delivered in poetry, gardening, music, events and outside walks and visits. Some people chose not to take part preferring their own company. Staff were respectful of any choices whilst still engaging on individual basis to avoid any socially isolation. One person said, “I think they [staff] are starting to know my likes and dislikes. Some days if I don’t want to do activities, they don’t pressure you.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Overall, we saw staff responded well to people showing emotional distress, confusion and disorientation, providing gentle reassurance and guidance to help them reach, and achieve their aim. Where people used their, call bell to summon support enough staff were on duty to ensure they were not left waiting.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff told us they enjoyed working at the home with good employment incentives, and that they enjoyed the team environment. Staff were central to service delivery. Retention of employees helped to foster an environment of experience, supporting inexperienced staff with guidance and collaboration to settle in quickly for the benefit of residents. Staff received regular supervision and appraisal along with team meetings. They were supported to feedback individually and as a group about their roles and responsibilities and how they could be best supported. One staff member told us, “As a first job working in care, I am really enjoying it, I feel very well supported and have even commenced higher level qualifications, there’s a really great team here with a really nice [registered] manager, and it's right on my doorstep.” The registered manager discussed how they treated all staff as individuals, recognising their full lives and responsibilities and how they worked together as a team to deliver person centred care. Examples of how the registered manager collaborated with staff on individual basis were provided which resulted in consistent improvement, a notable reduction in absences and increased confidence with a commitment to creating a supportive environment that enabled staff to thrive both professionally and personally. Staff were highly valued, and this was recognised in a range of incentives reducing unplanned absence. Encouragement to achieve staff potential with enhanced qualification resulted in a higher skilled workforce for the benefit of the service.