- Residential substance misuse service
TLC Rehab
We have taken action to serve a warning notice on TLC Rehab on 10 May 2025 for failing to meet the regulation in relation to Safe care and treatment in respect of the proper and safe management of medicines.
Report from 8 May 2025 assessment
Contents
Ratings
Our view of the service
Date of assessment: 23 April to 2 May 2025
TLC Rehab is a residential substance misuse rehabilitation service. It offered alcohol detoxification (detox), opiate detox, benzodiazepines (benzo) detox and residential substance misuse rehabilitation.
This was the first assessment for this newly registered service. This assessment was a comprehensive unannounced assessment. The overall rating of TLC Rehab is inadequate.
We found multiple concerns during the assessment across all five domains. We informed the provider of our serious concerns during and immediately after this assessment. We sent a letter of intent (notice of CQC's intention to take urgent action) to the provider about our concerns in relation to; the model of care, inclusion and exclusion criteria, outcomes measures, discharge planning, safeguarding, risk management of clients, policies and procedures, incidents and complaints, safe staffing, security of premises, fire safety, governance and the directors. The provider sent us an action plan to address our concerns, and to provide assurances of how the risks identified have already been removed or are immediately being removed within a certain timeframe.
We have also taken other enforcement action concerning breaches of the Health and Social care Act 2008 (Regulated Activities) Regulations 2014. We served a warning notice around the safe management of medicines.