I Straker Consultants Ltd

We rated well led as inadequate. We assessed 7 quality statements. The service did not have robust systems, governance and processes in place to effectively assess, monitor and improve the quality and safety of the care provided. The service did not have a comprehensive audit and assurance programme in place and had not identified the concerns we found. Record keeping processes and systems were inadequate. Records and documentation were kept in different places and the record keeping software was not indelible or secure. Records were not always complete, accurate or contemporaneous. We received mixed feedback on the leadership and culture of the service. Not all staff were confident to raise concerns.