Foxhall Dental Surgery

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found this practice was providing caring services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

Staff treated patients with kindness, respect and compassion. We observed positive interactions between staff and patients both in person and on the telephone. Staff displayed an understanding of patients’ needs and showed warmth and compassion to patients.

Patient feedback provided a positive view of the dental team and care provided by the practice. Patients described their care and treatment as professional, punctual and with great attention to detail.

Patient comments included that staff were welcoming and attentive, acted with integrity, and showed compassion.

Feedback highlighted the high standard of care provided. Patients reported that staff were professional, courteous, and considerate, providing high-quality care and ensuring they were comfortable, informed, and supported in maintaining their oral health.

Patients felt they were treated as individuals, and their personal and cultural needs were respected. Patients described staff as kind and patient and said the service was 5-star.

We reviewed the feedback from the practice patient surveys and patient online comments, and the feedback provided a wholly positive level of satisfaction with the care and treatment received at the practice.

People received care from staff who were aware of their responsibility to respect people’s diversity and human rights, and of the importance of privacy and confidentiality.

Staff felt respected, valued and supported in their roles, and their wellbeing was supported. Staff described how they were always supported, and the management team would often ask if the workload was acceptable and if they could do anything to assist or improve.

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.