- Homecare service
Radis Community Care (Waverley Court)
Assessment report published 28 July 2026
Contents
Ratings
Our view of the service
Date of Assessment: 29 June to 13 July 2026. Radis Community Care (Waverley Court) is a care at home service providing support to adults with sensory impairments, physical disabilities and dementia. The service provided personal care to people in their own flats. People’s flats were part of a purpose-built housing complex with communal facilities. At the time of our assessment, 34 people were receiving the regulated activity of personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The provider was in breach of the legal regulations in relation to person centred care, safe care and treatment and good governance.
The provider’s governance arrangements failed to ensure effective monitoring of service safety and quality. This meant there were shortfalls identified across multiple core areas, including medicines management, person-centred care planning, risk management, complaint handling, and involving people and staff in the running of the service. Improvements were required in the pre-assessment process, incident and accident management, and the service's ability to learn from safety and safeguarding events.
The service's aims and values were not reflected in practice due to a high turnover of service managers which had led to inconsistencies in the quality of care and record keeping. The staff structure had not ensured clarity of roles and responsibilities and effective management of the service. The registered manager had not been a visible presence nor had regulatory oversight of the service. Governance systems did not identify that care plans were incomplete and not regularly reviewed. Staff were not supported through regular meetings and supervisions. Improvements were required across operational systems, staff engagement, and external partnerships. The recently appointed service manager was actively building relationships and addressing identified issues.
People were supported by staff who were kind and caring. The service promoted people’s independence and choices. People’s care was delivered on time. Staff were skilled and knowledgeable in their roles and were supported by an induction and training.
People's experience of this service
People told us they felt safe and happy living at the service. A person said, “There is quite a nice community spirit here if you join in.” People told us their care was delivered as scheduled. A person said, “The care calls are usually done on time and the carers stay the time.” People and their relatives said staff were kind, caring and respected their privacy and dignity. Relatives said, “The carers are very good” and “The carers are all nice people.”
People and their relatives said their care had been impacted by how the service had been led and managed. People and their relatives had not always leaders available to them to raise concerns or discuss changes in their care needs. Assessment of people’s needs, care plans and risk assessment had not been conducted regularly with people. A relative said, “I am not sure the service fully understands how much prompting [Name of person] needs.”