Homecare For You Solihull

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Staff could explain how to promote dignity and respect, for example, one staff member explained how they ensure privacy when delivering personal care, and records showed they had received training in this area. Daily notes evidenced staff spent time with people engaging in activities they enjoyed. Such as playing board games and watching TV.

Most people and their families described staff as kind, caring, respectful and compassionate. Comments from relatives included, “All the carers are very kind,” and “[The staff] are so kind to [the person] and they are just caring people.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People and their relatives told us that staff were respectful and took time to engage with people in a way that suited them as individuals. One relative told us, "[The person] gets on really well with the carers and knows them well now. They talk to [the person] and always involve them in any conversations they have."

People’s care plans included some details about their backgrounds before receiving support.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Relatives gave examples of how care staff encouraged independence such as prompting people to wash their own hair and giving verbal prompts to ensure safe walking.

Staff understood the importance of supporting people to maintain their independence. One staff member told us, ‘We shouldn’t just go in and do everything for them. If someone is having a shower for example I will give them the sponge. I will just help where they can’t reach.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People and relatives told us staff adapted their approach to ensure people were comfortable in the moment, such as speaking louder or more clearly when someone had hearing difficulties. One relative told us that the office staff were responsive whenever any needs arose. They told us, “They always come out if we need them urgently which is so helpful to us.”

The provider cared about and promoted the wellbeing of their staff.

Staff had access to training opportunities if they wanted to develop their skills further. The training manager told us, “Staff can have extra training if they would like it, they can just tell us what they want to do.” The management team also explained staff were supported to complete their diploma in health and social care, should they wish to do so.

Staff felt well supported. One staff member told us, “The support is good, we can call anytime.” They went on to tell us the management send them positive messages from people, which supported staff well‑being by promoting a culture of recognition and helping staff feel valued in their roles.