Archived: Sandrock Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence the service involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service under new provider. This key question has been rated requires improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect.

This service scored 50 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider did not always treat people with kindness, empathy and compassion, or respect their privacy and dignity. Staff interactions were warm and respectful, with staff using people’s preferred names and warm interactions were seen. The provider did not always treat colleagues with kindness and respect. As outlined in safe staffing quality statement some staff did not feel comfortable or respected by some of the providers management team.

People were treated as individuals by staff, and they made sure people’s care, support and treatment met people’s needs and preferences. We observed staff supporting people with some activities, and we saw a singer perform songs which people enjoyed and were encouraged to participate. Staff meetings, including daily handovers were used to share important information with staff including any changes to people’s routines and preferences. We found staff knew people well.

The provider did not always promote people’s independence, so people did not always know their rights and have choice and control over their own care, treatment and wellbeing. Despite staff trying to make people feel they were having meaningful experiences the provider did not facilitate or support staff to ensure people were supported consistently with activities in line with their plans. Care plans included details about what people could do independently and how they were involved in day-to-day tasks.

The provider did not always listen to and understand people’s needs, views and wishes. Risk assessments were not always followed to ensure people were kept safe in relation to fire risk. For example, concerns around fire doors or environmental hazards were not reflected in peoples risks assessments. Staff did respond to people’s needs in the moment or act to minimise any discomfort, concern or distress.

The provider did not care about or promote the wellbeing of their staff. They did not support or enable staff to deliver person-centred care. Staff told us the provider was not always present or understood the concerns at Sandrock Nursing Home. Staff told us they felt the future of the service remained uncertain and this had an impact on everyone who lived and worked at Sandrock Nursing Home.