Stonecroft

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff knew people well and this helped to ensure they were able to anticipate their needs and seek appropriate support or guidance.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

Chaos Hotel is a respite service. When we completed our assessment no one was using the service and so we were unable to complete any observations for this quality statement.

People's needs, wishes and enjoyment were a priority for staff. This was confirmed by people whose comments in other sections of this report indicated that the respite service was meeting their needs. Relatives were confident that their family members were treated with dignity and respect. For example, 1 relative said, “The staff are very caring, [person] is well respected at the house, they love him, it is a like a home from home”. Relatives were confident that staff were able to anticipate their family members needs and provide care and support that helped to prevent distress or a deterioration in their health. One family member said, “She is unable to communicate, but they are able to anticipate her needs. No problems” and another told us, “They have an epilepsy protocol, and don’t hesitate to call the ambulance if they are concerned about him.” A relative described how staff were always alert to their family members complex healthcare needs. They told us, “[Person] is type 1 diabetic, here they train the staff to inject him. There have never been any concerns about how they do it, the staff have just had a refresher. It’s a new smart pen. Nothing can be better here. [Person’s] blood is very erratic; we have to regularly change the care plans and we are all involved. [Registered manager] emails the diabetic nurse to confirm everything. It’s been a blessing.”

Staff knew people well and this helped to ensure they were able to anticipate their needs and seek appropriate support or guidance. For example, 1 staff member told us, that a person had recently showed signs and symptoms of a UTI. They explained how they had escalated their concerns to healthcare services and to the young person’s parents. Antibiotics were able to be prescribed quickly and started within the same day. Another staff member was able to describe how they supported a person with the management of their diabetes using a range of tools. This included monitoring of blood glucose levels and then depending on the results of these, checking ketone levels.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.