Clarity Homecare Wolverhampton

Ratings

• Overall

  Inadequate

• Safe

  Inadequate

• Effective

  Inadequate

• Caring

  Requires improvement

• Responsive

  Requires improvement

• Well-led

  Inadequate

Our view of the service

Date of Assessment: 22 September 2026. Clarity Homecare Wolverhampton is a domiciliary care agency providing personal care to younger or older adults with dementia, sensory or physical disability and mental health conditions. Not everyone supported by this service received the regulated activity of personal care. This assessment looked at people’s personal care and support. At the time of our assessment there were 18 people in receipt of a regulated activity. This is the first assessment for this newly registered service.

The provider was in breach of 4 legal regulations relating to people’s safe care and treatment, safeguarding service users from abuse and improper treatment, staff training and governance systems.

The lack of system and oversight of the care people received placed them at risk of harm. Audits were not in place or consistently completed and had not identified concerns with training, care records and the management of medicines.

People did not receive safe care. There was no evidence to demonstrate people’s needs had been assessed, therefore it was unclear the support they required. Care plans and risk assessments were not always reflective of peoples up to date needs and lacked detail. There was a failure to act on known risks to people and professional advice was not always sought. The lack of records placed people at risk of receiving inconsistent care.

There were no records to show staff were suitably trained, and staff were unable to confirm with us the training they had received. There was no effective oversight of medicines management and people did not always have their medicines as prescribed. There was a lack of understanding around safeguarding procedures from managers and staff.

However, staff that had been safely recruited, were kind and caring to people and knew people’s needs. Staff spoke positively about the support they received from the management team and felt listened too.

This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we user our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.

In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.

People's experience of this service

People and relatives felt communication could improve between themselves and the staff who supported them. However, they were happy with the care they received. They told us staff were kind and caring towards them, arrived at the scheduled time and offered the support they needed.