- Homecare service
Beehive Care & Training Group Ltd
Assessment report published 9 June 2026
Contents
Ratings
Our view of the service
Date of Assessment: 30 April to 20 May 2026
Beehive Care Training Group Ltd is a domiciliary care service providing personal care to adults living in their own homes, including people with physical disabilities, dementia, sensory impairment and mental health conditions. During the assessment we identified the provider was also supporting a person with a learning disability. The provider had a condition on their registration to state they should not support people with a learning disability. The provider had recently applied to have the condition removed from their registration, this had not been processed, and additional information had been requested from the provider. During the assessment the provider submitted a further application including the additional information requested to remove this condition.
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice, and independence.
The service was registered with the care quality commission (CQC) on 22 August 2024. This is the first assessment for this newly registered service. We have rated this service good.
People using the service consistently told us they felt safe and well supported. They described staff as kind, respectful and compassionate, and said staff knew them well, took time to listen and treated them with dignity. Relatives spoke positively about the reliability of the service and the reassurance they gained from staff’s approach.
Staff worked closely with health and social care professionals to support people’s wellbeing, facilitate timely referrals and ensure continuity of care.
Staff supported people to make decisions wherever possible and understood their responsibilities under the Mental Capacity Act 2005, ensuring care was delivered lawfully and respectfully.
There was a positive learning culture, supported by an open approach to reporting incidents, concerns and near misses. Managers reviewed safety events and identified learning to help reduce the risk of reoccurrence.
Risks within people’s home environments were assessed and managed, and infection prevention and control practices were followed.
Staff spoke positively about the management and culture of the service, describing managers as visible, approachable and supportive. The service had a positive, person‑centred culture and a committed staff team focused on delivering safe, compassionate and responsive care. Staff demonstrated a good understanding of people’s needs and how to keep people safe. They promoted independence, wellbeing and choice, using positive risk taking and flexible, person-centred approaches. People experienced meaningful improvements to their quality of life and felt supported to maintain their independence for as long as possible. The provider demonstrated a strong and embedded caring culture, and was exceptional at promoting kindness, compassion and dignity.
At the beginning of the assessment care plans did not always include clear guidance on risk management or provide clear medicines guidance for staff to follow, there were some gaps in recruitment records and staff training, and governance arrangements were not always effective. The provider had recognised there were some shortfalls within the service prior to our assessment and had begun to take action to strengthen oversight and documentation.
People's experience of this service
People consistently described having positive experiences of care from Beehive Care. Comments included, “I’d recommend them to anybody, but not too many as I want to keep them to myself” and “They are a good company. I’ve had lots of others, and I can safely say they are good. The time they come is flexible. All of them are very nice.”
People and their relatives told us they felt safe, listened to and well supported, and described staff as kind, attentive, respectful and responsive to their needs. Relationships between people and staff were described as trusting and familiar, with continuity of carers highly valued.
People told us staff treated them with dignity and respected their preferences. One relative told us staff listened carefully and adapted care as needs changed. People said staff were reliable, knew them well and understood how best to support them, particularly when needs became more complex.
People felt confident in staff’s ability to support them safely. Medicines support, personal care and moving and handling were described as well managed. Most relatives told us they felt reassured when they were not present, and trusted staff to respond appropriately to changes in people’s health. One relative said staff had taken over liaising with health professionals, which had reduced stress for the family and improved coordination of care.
People told us their rights were respected, and consent to care and treatment was sought appropriately. People and relatives told us they were involved in care planning and reviews. Assessments were described as thorough, and care plans reflected people’s individual needs, routines and preferences. People and relatives felt able to raise concerns and most said staff and managers responded when issues were highlighted.
The overall view was one of deep appreciation for staff. People experienced warm, compassionate interactions and felt valued as individuals. Strong relationships with staff and a visible, responsive management team contributed to people feeling secure and well supported in their own homes.