The Old School House Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

This is the first assessment for this re registered service. This key question has been rated good.

This meant people’s needs were met through good organisation and delivery.

This service scored 64 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider did not always make sure people were at the centre of their care and treatment choices and they did not always work in partnership with people, to decide how to respond to any relevant changes in people’s needs. The delivery of care in the home was largely focused on completing a specific action or task. However, care planning did include some people’s personal preferences and we saw some caring interactions between people and the staff. Some people’s rooms had many of their personal items that made their room feel homely to their preferences. For example, in people’s bedrooms we saw many personal photos, decorations and in one room cuddly toys.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

Staff were aware of people’s cultural needs and these were met. Where people wished, they were supported to access their faith.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

We were told by the provider, all people new to the service or their relatives were given information about the service. The provider told us if people’s first language was not English, this documentation could be made available in the person’s preferred language.

The provider did not always make it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff did not always involve people in decisions about their care or tell them what had changed as a result.

There was a complaints process in place, and complaints had been investigated and responded to when made. However, only formal complaints made in writing had been accepted for investigation, and no written record of investigations or outcomes had been kept.

The provider made sure people could access the care, support and treatment they needed when they needed it. For example, referrals to specialist services such as speech and language therapy and occupational therapy were completed to help support the service to meet peoples’ needs.

Staff and leaders did not always actively listen to information about people who are most likely to experience inequality in experience or outcomes. This meant people’s care was not always tailored in response to this.

Staff received training in diversity and equality. This awareness was observed in practice as staff supported people. However the care home has not yet put a dementia friendly evidence based approach into operation in the home for dementia care and also people expressed that they were not happy with their lifestyle some saying they felt bored.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

The service is experienced in supporting people who are coming to the end of their lives and that have been entered onto the palliative care pathway by health services. Just In Case end of life pain relief medication was stored securely by the service, and was readily available to health professionals if required.