Oak Hill Mansion

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The manager recently updated everyone’s care plans, and risk assessments were reviewed regularly. The provider planned to move to an electronic care planning system in the near future to support staff.

People and relatives confirmed they were involved in reviews of the care.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The manager used recognised tools to assess needs and plan care, such as tools to assess whether people were at risk of malnutrition, or a deterioration in the health of their skin. This meant staff could identify when people were at risk and provide appropriate care. Staff used a nationally recognised falls protocol to make sure important actions and checks were made if someone experienced a fall.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

A person said, “I have physiotherapy in here and some speech therapy.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

All meals were freshly made on site and were healthy and nutritious. People enjoyed their food and there were plenty of options to provide choice. People were supported to take regular exercise such as walks in the local area and gardens, and armchair exercises.

Staff supported people to participate in activities both in and outside of the home. People were asked about their preferences regarding activities and food choices.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Staff monitored people’s health and recorded this, for example weight loss, and food and fluid intake. Checks were made to make sure people’s hygiene was maintained. This meant staff could identify if people experienced a deterioration to their health and could take steps to address.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Staff understood their responsibilities regarding obtaining consent to undertake caring tasks for people, and we saw this was considered in people’s daily notes. Mental Capacity Act assessments and best interests’ decisions were recorded in care plans, and people signed consent forms where required. The manager applied to the local authority if people were at risk of being deprived of their liberty and kept a record of these in the office.