Dorcas Care Ltd Also known as Sparcells Office

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People’s relatives spoke positively about the registered manager. Comments included, “We all warmed to [registered manager] straightaway as she was so caring”, “I would describe [registered manager] as a warm, friendly, caring person who can’t do enough for you. She is extremely good at keeping me informed if she has any concerns. My [family member] is very fond of her and I’m so glad we employed her. She is a credit to the caring industry”, and “She is kind, patient, and genuinely compassionate. She treats my [family member] with dignity and respect at all times and takes the time to provide care at my [family member’s] pace, never rushing tasks”. People’s care plans were written in a way which promoted people’s dignity.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

There was information about people’s personal preferences, likes, dislikes, and backgrounds in their care and support plans. Relatives told us the registered manager knew people very well. One relative commented, “[Registered manager] is attentive to [family member’s] individual preferences and adapts her approach when needed, particularly on days when her condition may vary. This flexibility ensures that her care remains person-centred rather than task-focused.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People’s care plans contained information about tasks people could do themselves and what they needed support with. This helped promote independence. Relatives felt the registered manager promoted people’s independence. Relatives commented, “If she felt mum wasn’t coping then she, I know, would tell me,” and “[Registered manager] encourages [family member] to do tasks at her own pace and provide help only when necessary, rather than doing everything for her.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

The registered manager gave us examples of how they had been responsive to people’s needs. They commented, “If I am worried about a person’s health, I stay focussed, reach out to 111. I stay over scheduled times, if anything extra needs to be done I stay.” One relative commented that the registered manager was very good at keeping them informed of any concerns or changes to their family member’s health. They told us, “If [manager] is worried about anything she sends me a text message after her visit to let me know so I can deal with it.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

There had not been any recruited staff at the service. However, leaders told us there were processes to support wellbeing. They told us, “We offer an attractive salary, we offer mileage claims, staff have access to training, and we would complete regular supervisions and spot checks. This all promotes wellbeing.” We saw evidence of regular supervisions for the registered manager.