- Homecare service
Sagecare (Laburnum House)
Assessment report published 17 July 2026
Contents
Ratings
Our view of the service
Date of Assessment: 19 June to 02 July 2026. This assessment covered all of the 5 key questions. This was our first inspection of the service since the provider registered with The Care Quality Commission (CQC) in January 2025. The service is an extra care service providing support to older and younger people living in their own homes, within a large purpose-built shared building. Not everyone who used the service were receiving a regulated activity. Those that were, had the regulated activity of personal care. Personal care is help with tasks related to personal hygiene and eating.At the time of our assessment, they were providing personal care services to 20 people.
The provider had effective systems to assess, plan and deliver personalised care that reflected people’s individual needs, preferences and goals. Staff worked proactively with people, relatives and healthcare professionals to promote positive outcomes, maintain health and wellbeing, and support people to remain as independent as possible. Care plans were reviewed regularly and updated when people’s needs changed.
Staff understood their responsibilities for safeguarding, risk management, incident reporting and medicines management. Systems were in place to investigate incidents, identify learning and implement improvements. The provider worked effectively with healthcare professionals and partner organisations to ensure people received coordinated and responsive support.
Staff were positive about working for the provider and spoke highly of the support they received from senior staff. They completed relevant training, received regular supervision and competency assessments. Staff demonstrated a good understanding of people’s needs and told us they had formed positives working relationships in the time they worked together.
The registered manager and senior leaders maintained good oversight of the service through audits, quality assurance activities, live monitoring systems and regular engagement with people, staff and stakeholders. The provider used feedback, learning and quality monitoring information to review processes and promote improvements.
People's experience of this service
We spoke to 14 people and relatives on site, or via telephone, to gain their feedback about the care they received.
Overall, people told us they were happy with their care and the staff who supported them. Comments included, “They meet my expectations, for me everything is fine”, and “I am perfectly happy with the care I get from them (staff).”
People told us they felt safe receiving support and described staff as kind, caring, and reliable. A person said, “I feel absolutely safe with the care staff, I couldn’t say anything bad about them.” People said care calls were not missed, and staff responded promptly when they used call bell alarms. Comments included, “They are usually on time, and they have never missed coming”, and “I have used the alarm call twice, both times they (staff) came immediately.” People also told us there were enough staff available and staff were visible around the service.
People were positive about the support they received with their health and wellbeing. They told us staff helped them manage medicines, attend healthcare appointments and eat and drink well. Comments included, “They give (my relative) their medicines morning and evenings”, “(Staff member) has helped me with appointments, they’re really nice” and “They (staff) make sure I eat my dinner in the evening and make sure I get enough drinks.”
People told us staff helped them to manage and reduce risks related to their care. A person said, “(Staff) check my skin regularly; it's part of the care plan. They do look for things and give me advice if they think I need the doctor.”
People said staff treated them with dignity and respect, sought their consent before providing care, and respected their privacy and personal space. Comments included, “They (staff) get my consent before they do personal care”, “I have given them (staff) permission to knock and then come in my flat”, and “The care staff are excellent, they are lovely. They all say hello, they are quite polite.”
They told us staff knew them well, had developed positive relationships with them, and took time to understand their preferences and individual needs. A person said, “Most staff are happy, they are a lovely bunch, I can have a laugh with them.”
People told us they were involved in decisions about their care and were encouraged to remain as independent as possible. They said staff supported them to do things for themselves, while helping when needed. A person said, “They (staff) are supporting my independence; I do my shopping myself. I keep my door locked; they always knock before coming in.”
People knew how to raise concerns and felt confident senior staff would listen and act appropriately to address concerns. They told us they were asked for feedback about the service through meetings and questionnaires. Comments included, “I'm in control as much as possible”, and “I’m aware of the complaint’s procedure, I would speak to the team leader or registered manager. I think the procedure is in the folder and displayed in the hallway.”