Scodef Care

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness,dignity and respect. This was the first inspection for the service.This key question has been rated requires improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect.

This service scored 55 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People generally spoke positively about staff, describing them as kind, friendly and respectful. One person told us, “They are all ok and do what they can… they are friendly and I have no problem with them.” A relative said, “Most of them have been polite and friendly,they are very good in the mornings and always come on time.” Staff also spoke about what mattered to them, saying, “Their happiness matters to me.I want to make a difference in their lives.”

People reported that staff protected their dignity, for example closing doors during personal care or ensuring clothing was handled sensitively. Staff demonstrated compassion, telling us they aimed to make people feel comfortable and listened to.
 

People’s experiences varied in how well staff understood their individual preferences.Not everyone received personalised support. For example, several people’s care plans lacked detail about their agreed withroutines, preferences or specific needs, and some relatives reported staff were not always aware of important background information. Staff noted they sometimes relied heavily on family direction, and care records did not always give enough personalised guidance to ensure consistent care.

Some said staff knew their routines well, such asaperson explaining, “The regular staff know me better… they know I like yoghurts and biscuits through the day.”A staff member described supporting a Christian person to prepare for church in line with their beliefs.

Where possible, staff encouraged people’s independence. People told us, “If I say I’ll do something they respect it and go with it,” and staff gave examples of encouraging people to wash parts of their body or feed themselves if they were able.

However, staff did not consistently promote independence across all care packages. Some care plans did not clearly record what the person could do for themselves, and daily notes showed unclear or inconsistent support in areas such as eating, hydration and personal care. For some individuals, particularly those with complex needs, lack of detailed guidance meant staff were not always fully equipped to support independence safely or effectively.Following the inspection, the registered manager reviewed and updated People's care records including their care plans and risk assessments.

Some people and relatives described staff responding well to concerns, saying, “They do listen… it puts me and my family at ease,” and staff described escalating urgent concerns appropriately.

However, responsiveness varied. One relative described delays in picking up their daughter from the day centre and said, “They are late most of the time… the timings were sorted but then went backwards again.” Staff interviews referenced challenges with lateness when travel issues occurred, the registered manager explained that the call was fixed during the school rush hour which always had heavy traffic.Care records for some people showed inconsistencies in recognising and documenting urgent needs such as pain, constipation or changes in health.

Most staff reported feeling supported, valued and listened to. A staff member told us, “We are really looked after and we are heard,” while another said, “The company supports us emotionally… the manager listens to me.” Staff described regular opportunities for supervision,training and pastoral support.

The culture was described as positive, open and inclusive, with staff praising management for being approachable and responsive.
Although some staff surveys highlighted isolated concerns about recognition and workload, these were not widespread, and staff overall felt supported in their roles.