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Archived: Graham K Rabin Dental Surgery - St Albans

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Inspection report

Date of Inspection: 20 February 2012
Date of Publication: 13 March 2012
Inspection Report published 13 March 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

The provider is compliant with this outcome because people are involved in decisions about the treatment they receive and there are procedures in place to maintain people’s safety.

User experience

One person we spoke with during our visit to the surgery, on 20 February 2012, confirmed they were given time to think about their treatment and it had been carried out sensitively.

Other evidence

Mr Graham Rabin declared the practice was compliant with this outcome, in January 2011, when he applied to register the service under the Health & Social Care Act 2008. At registration, based on the information available to us, we assessed this outcome as compliant.

We identified, from our review of patient records, that details of the treatment options and costs, discussed with people using the service were being recorded. The principal dentist had introduced systems for auditing the dental records to identify any gaps and areas for improvement. A recent audit identified changes were needed to the way medical information was being collected and a new form was introduced to allow for more frequent updating. Information about people’s medical conditions, medicines and allergies were being recorded to ensure the dentist is kept up to date with issues, which may affect the treatment being provided.

We observed that the equipment and medication, kept by the surgery for use in an emergency, was easily accessible. Staff were keeping a record of regular checks on equipment and medicines to ensure they were kept ready for use. Evidence was provided that staff had received annual training in emergency resuscitation procedures.

There were well organised systems in place to ensure that equipment was being regularly checked and maintained to ensure patient safety and safe working practices. Information about the safety of radiological equipment and how it should be used was available.