UK Smiles Dental Practice Limited - Romford

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We found this practice was providing well-led care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

The provider made improvements in relation to the regulatory breach we found at our inspection on 2 April 2026.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Shared direction and culture is based on the latest evidence we assessed for the Well-led key question.

The judgement for Capable, compassionate and inclusive leaders is based on the latest evidence we assessed for the Well-led key question.

The judgement for Freedom to speak up is based on the latest evidence we assessed for the Well-led key question.

The judgement for Workforce equality, diversity and inclusion is based on the latest evidence we assessed for the Well-led key question.

Staff and leaders described the systems in place to manage risks for patients, staff, equipment and the premises.

At the inspection on 24 July 2026, we found the practice had made the following improvements to comply with the regulation.

The practice had a governance system that included policies and procedures, which were accessible to staff and were reviewed on a regular basis.

At the inspection on 24 July 2026, we found that improvements had been made to the practice’s systems and processes. These were now effective in identifying, monitoring and managing risks, issues and performance. Oversight of the practice had improved, with governance systems and processes embedded in the day-to-day running of the practice.

The issues and omissions identified during the inspection of 2 April 2026 had been satisfactorily addressed. For example, evidence provided by the provider demonstrated that the X-ray equipment had received servicing and was in good working condition. Service records showed that risks relating to legionella, fire, fixed electrical wiring and gas safety had been appropriately managed. Processes were now in place to ensure the safe management of referrals, dispensing and prescribing.

We saw evidence that the provider had completed a disability access audit to ensure the practice was accessibility to service users.

The provider told us that all new employees are recruited in accordance with Schedule 3 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, which sets out the information and pre-employment checks providers must obtain to ensure staff are suitable for their roles. All staff were fully vetted before commencing employment.

Improvements had been made to ensure hazardous substances were all risk assessed and that safety data sheets were retained. The provider had also ensured that hazardous substances were now stored safely in accordance with the (COSHH) Regulations 2022.

The judgement for Partnerships and communities is based on the latest evidence we assessed for the Well-led key question.

The judgement for Learning, improvement and innovation is based on the latest evidence we assessed for the Well-led key question.