SpaMedica Portsmouth

Ratings - Surgery

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Outstanding

• Responsive

  Good

• Well-led

  Good

Our view of the service

We undertook this comprehensive assessment on 28 August 2025. This is the first inspection of this service. We assessed all quality statements across the safe, effective, caring, responsive and well-led key questions and have combined the scores for these areas to give an overall rating. We rated the service as good.

This meant we found that:

Staff made sure patients understood their care and treatment to enable them to give informed consent. Staff treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. Leaders cared about and promoted the wellbeing of their staff and was exceptional at supporting and enabling staff to always deliver person-centered care. Staff were exceptional at treating people with kindness, empathy, and compassion.

The service was led by committed, passionate and focussed leaders who ensured patients were at the forefront of decisions made. There was a strong, visible person-centred culture. Patients’ individual needs and preferences were central to the planning and delivery of services. Patients were protected and kept safe. Staff understood and managed risks.

People's experience of this service

We spoke with 6 patients during our assessment. We also reviewed patient feedback submitted to the service and publicly available reviews. Patients consistently told us they were treated with kindness and compassion and involved in decisions about their care.