Smile 360 - Alexandra Avenue

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We found this practice was providing responsive care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

Staff had carried out a disability access audit and had an action plan to continually improve access for patients.

Staff described the reasonable adjustments they had made to ensure the practice was accessible. The practice was wheelchair accessible via a portable ramp, with ground floor surgeries and an accessible toilet. The practice had its own car park. A hearing induction loop was available, and staff also had access to language translation services. Patients could request information in alternative languages as required.

Languages spoken at the practice included Hungarian, Polish, Romanian, Urdu, Arabic, Hindi, Punjabi, Tamil and Dari.

Staff were clear about the importance of providing emotional support to patients when delivering care. For example, each surgery had a cityscape image of London on the ceiling to give patients a visual focus during procedures. The provider told us that as many patients worked in London, they were often able to point out their offices on the pictures and enjoyed the search, which helped to reduce anxiety and created a positive distraction.

The practice supported more vulnerable members of society, for example, patients living with dementia or adults and children with a learning disability. Staff ensured that nervous patients and patient with additional needs had extra time and acclimatisation appointments.

The practice displayed its opening hours and provided information on their website.

The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute for Health and Care Excellence guidelines.

The practice was an urgent dental care centre which ran alongside the general practice. It was open 7-days per week and received referrals from 111. Dentists worked on a rota to cover the urgent care patients.

At the time of our inspection, patients who needed an urgent appointment were offered one in a timely manner.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.