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We are carrying out a review of quality at Abbey End Dental Practice. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 23, 24 October 2013
Date of Publication: 8 November 2013
Inspection Report published 08 November 2013 PDF


Inspection carried out on 23, 24 October 2013

During a routine inspection

We spoke with both principle dentists, four staff and six patients. Patients told us they had been happy with the service provided. One patient�s comments were, '' I am a very anxious patient. I�ve recently been with X (the dentist) who was amazing. I�ve had a very positive experience. It�s changed the way I feel about dentists.�� We found that patient satisfaction was good. Patients told us they found the staff approachable and would approach them with any concerns

There were sufficient staff to accommodate patients' needs. There was evidence of joint working with dental specialists to ensure patients' specialist dental healthcare needs had been met.

We saw procedures in place to protect people from the risk of abuse. Discussions with staff showed that they had awareness of what to do, who to approach and the guidance available should safeguarding concerns be identified.

We saw that patients� records were complete, although we observed that the storage of patients� paper records was not secure. Following the inspection the practice manager confirmed that patients� paper records had now been stored securely.