You are here

All reports

Inspection report

Date of Inspection: 11 February 2013
Date of Publication: 11 May 2013
Inspection Report published 11 May 2013 PDF | 79.99 KB


Inspection carried out on 11 February 2013

During a routine inspection

People who used the service understood the care and treatment choices available to them. Written treatment plans were provided as well as video animations for younger patients. We saw that patient care was assessed and documented. New patients were asked to complete a confidential medical history questionnaire which was updated every six months or before a treatment.

Staff knew the names of local child protection safeguarding contacts and were able to describe possible signs of abuse. Treatment rooms had guidance leaflets to help staff recognise child abuse and take appropriate steps if child abuse or neglect was suspected.

There were effective systems in place to reduce the risk and spread of infection. We saw that the reception area, treatment rooms and decontamination areas were clean and clutter free. All the people we spoke with were positive about the cleanliness of the surgery. Staff attended annual infection control and prevention training which enabled them to provide care and treatment to patients safely and in a way that minimised infection risks.

None of the people we spoke with expressed concerns about the accuracy or confidentiality of patient records. The provider told us that consent forms were obtained for new courses of treatment and for x rays.