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Inspection report

Date of Inspection: 6 June 2013
Date of Publication: 10 July 2013
Inspection Report published 10 July 2013 PDF | 79.46 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 6 June 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people received.

Reasons for our judgement

The provider had a quality assurance procedure in place where the services provided were monitored and improved to ensure that quality was maintained. The provider carried out regular audits of their services and made adjustments and improvements where required.

People who used the service, their representatives and staff were asked for their views about their care and treatment and they were acted on. We saw where the provider had taken account of comments and suggestions made and where improvements had been implemented as a result of these. People who used the service told us that they felt able to approach the dentists and staff and felt confident to raise concerns. People felt that they would be listened to and taken seriously. A person said, "I don't have any reason to complain but I would feel at ease to do so." Another person said, "I find the dentist very approachable, as are all the staff here." One of the staff members told us that she was the complaints officer. She explained how the complaints procedure worked and how people who used the service were made aware of how to make a complaint. This meant that the provider took account of complaints and comments to improve the service.